FIT Biotech is innovative biotechnology company. They have offices in Finland and in Estonia. FIT Biotech has outsourced its IT management to Neuvos in year 2002. Guidelines from Neuvos TEHO maintenance concept have been used in oursourcing. Special attention has been put to data security and handling of critical information. Remote support and monitoring enables systems to run without interruption. Helpdesk support services are vital part of solution.